At Tashan IPTV, we are committed to providing top-quality products and reliable services. Please review our return and refund policy carefully before making a purchase to ensure a smooth and transparent process.

Returns for Physical Products

For physical set-top boxes, customers can request a return within 7 days of delivery if the product is defective, damaged, or not functioning correctly. To be eligible for a return:

• The product must be unused and in its original packaging.
• All accessories and manuals provided with the product must be included.

Once we receive and inspect the returned item, a replacement or refund will be issued based on the issue identified.

Digital Products & IPTV Subscriptions

For digital services and IPTV subscriptions, refunds are not available once the service has been activated or used. Digital products cannot be returned after access is granted. However, if you experience a technical issue or service disruption, our support team will promptly assist to resolve the problem or extend your subscription as needed.

How to Request a Return?

To initiate a return, please contact our support team at +1 346-299-8363 with your order number and details. Our team will review your case and guide you through the return or replacement process.

Approved refunds are typically processed within 5–7 business days and credited to the original payment method used at the time of purchase.

For any questions about returns, replacements, or refunds, reach out to us at info@tashantvusa.com or call +1 346-299-8363. Our team is ready to assist and ensure your experience with Tashan IPTV is seamless and satisfying.